Right now I’m on hold with Tivo customer support. I have been on hold for the past 20 minutes probably, and have almost completed two loads of laundry. I get so much done when I’m on hold i wish my stuff would break more often. My room would be cleaner, and my soul would be cleaner too because i would have time to read the Holy Bible while on hold.
Ok, Albert just told me that he spoke with his supervisor and they were not able to give me a new Tivo box instead of a refurbished one. Only a manager can do that. “Can I speak with a manager then?” Now I’m back on hold. Sometimes playing hardball means you have to wait. Little does Tivo know, I become stronger and stronger with each minute on hold, because I’m using my time wisely to read the word of God…and blog.
Now I’m on hold with John, the manager. He seems like he’s been around the block with customer service because he doesn’t have any ass kissing in his voice. He makes a lot of clicks and pops with his mouth while he’s entering in my information into his system. He sounds really busy when he does it. When I told him i wasn’t interested in receiving a refurbished he told me that refurbished units actually go through a more thorough maintainence inspection that new units. This didn’t make any sense to me so I just stayed quiet. It seemed like a good ploy. “But if it makes you a happy guy, then I’ll go ahead and send you a new unit.” It worked. His tone was intended to make me feel like I was totally putting him out with this request and it almost worked because by nature I don’t like inconveniencing people. But then i thought, Tivo service has been my biggest inconvenience for the past 4 months and if it wasn’t the greatest thing since Hypercolor shirts I would have put it under the wheel of a van already. John was waiting for a reply so I said, “John, sending me a new Tivo would make me one totally happy guy.”